Legal information
Privacy Policy
This page explains what personal information Fixera may receive, how it is used, and how you can ask questions or request deletion.
Last updated: 31 August 2026
Who Fixera is
Fixera is a local home-maintenance service in Copenhagen and the operator of fixera.net.
Fixera also uses customer communication channels such as email, WhatsApp, Facebook Messenger and Instagram when relevant to answer enquiries and manage jobs.
Contact details used on this website: [email protected], +45 71 87 64 21, CVR 43921746.
Information Fixera may receive
Depending on how you get in touch, Fixera may receive information such as your name, phone number, email address, address or job location, and details about the work you need help with.
Fixera may also receive messages, conversation history, photos, files, appointment and job details, and other information you choose to send when discussing a job.
When you use the website or contact form, Fixera may also receive basic enquiry and website context information already used by the site, such as the page you visited, referrer, UTM campaign fields, and a timestamp connected to the enquiry.
Why the information is used
Fixera uses this information to respond to enquiries, understand the requested work, prepare quotes or next steps, schedule and manage jobs, communicate with customers, and keep normal operational and business records.
Some website and enquiry data is also used to understand where enquiries came from and to improve how the service and contact flow work in practice.
Storage and service providers
Fixera may process or store information using service providers needed to run the business and website, such as website hosting, contact-form delivery, analytics, communication tools and normal business administration tools.
Fixera may change service providers over time as its operational needs change.
Sharing
Fixera does not sell customer personal data.
Information may be shared with service providers where needed to operate the website, communication channels, administration or job-related workflows, or where disclosure is required by law.
Retention
Fixera keeps personal information only as long as reasonably necessary for the purposes described on this page, for normal operational or accounting needs, or to meet legal requirements.
Your rights
If you are covered by applicable data-protection law, you may have rights such as access to your personal information, correction of inaccurate information, deletion, restriction or objection in some situations, and withdrawal of consent where processing is based on consent.
These rights depend on the circumstances. If you want help with a request, contact Fixera directly.
Request deletion of your data
To request deletion of your personal data, email [email protected].
Please include enough information for Fixera to identify the relevant conversation, enquiry or job record, such as the name used, phone number, email address, address, and approximate date of contact.
Some information may still need to be kept where required for accounting, legal or legitimate business obligations.
Contact
If you have a privacy question, contact Fixera at [email protected] or +45 71 87 64 21.